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Identify problem webpshere instance from a lot of instances

 
Greenhorn
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Dear all,

The production environment of my company has around 48 websphere instances (4 instances in one AIX server). If customers received an error from a particular instance and report it to us, we have difficulty to identify such problem instance? How to determine a particular problem instance? Could anyone help or give me a guideline? Thanks a lot.

 
Greenhorn
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Do you have no tools to see production errors ?

Each instance should have own name ...suppose if a customer calls ...that customer shuold have a uniq number ...so..basically in production we will give details like ...ID , Time stamp to tools and we will get the server name.
Once you get the server name we will use logs to debug.

In your case if you do not have any tools to find ...only way is to search each instance using customer info ...
 
ricky wong
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Thanks. Yes, I don't have any tool except I have an user account to view the application / websphere logs with read-only access. Since we have hardware load balancers which forward the http request to different websphere instances, I am not sure whether customer can provide the exact target server name or FQDN (please kindly let me know how to capture the target server info from customer). So it is very difficult for me to get all 48 websphere logs and find out the problematic instance by view each log.
 
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