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Production Problems - Overcoming Nightmares

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Dear all,

My day started with a very serious production issue and it took four hours to solve it by trying various workarounds under tremendous pressure from business users also with downtime to the 'No Downtime' system We needed to depend on other team to fix the issue which we have some political issues on going and we have no choice! Now the other team shows this issue to the higher authorities as if they are handling our project also Management thinks that we are depending on them and not able to maintain the system without their support.

I would like to listen more bitter experiences ranchers faced on working / dealing with production systems and how they react to problem. This can boost my confidence level and increases my motivation to learn. Today I am feeling like dumb since I couldn't solve the problem eventhough I fixed countless production issues before.

Your insights please!
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Though I haven't worked on the production support activities, all that I can say is:

You can place yourself in a better position if
1. Your manager can speak for you and convince the higher authorities. Most often, I have come across dumb managers who cannot handle such situations.
2. You or someone up in your hierarchy, who is technically known for his/her expertise can speak out and convince the senior management.

If you are the only person working on the project (or even a junior person) then it would be very tough to handle such situations. Specially when the other team enjoys certain privilege/favoritism over your team.
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