Thanks a lot for the replies. Really appreciate it.
@Dave
We have other users from Asia logging in fine. Not sure why this one is a problem.
@Gopi
I have the username and password, when I login using that it works fine.
I have a filter that intercepts whether the request is associated with the session, if it not then it is redirected to the login page.
Checked the application side logs the person has logged in before however this time there is no log statements for the request.
Bounce back the connection pool in the applications server
I am not sure what this means. Could you please elaborate
@Jesper
I asked the person to copy and paste the username and password to the login page
I have an initial message asking them to login if the authentication fails I set another error message.
In this case it still remains in the original message.
I use
Tomcat as the container. Simple authentication.
I have not tried the web server log for HTTP requests.I will try that. How can I track it, using IP ?