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Web server issue

 
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My program allows the enduser to make a transaction.Once transaction is done (in his internet) a request is sent to the webserver (not static IP ) which is on the LAN.

request goes
Webserver <------------ Client
(LAN/INTRANET) (INTERNET)

Till now we were testing it by assuming the user is on LAN and he is able to save his transaction details.
However when we started testing it using independent browser (on his own internet and no LAN) the request is sent to the Webserver and the file is saved as pdf there but we are unable to take the file from there and show it on client's system.

What could be the problem ? IP related,URL? want to know the intricacies. thanks!
 
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