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Is Oracle Certification Site worst ever?

 
Greenhorn
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I am not sure if this is correct forum to throw up my frustration, but just spent 2 hours to have help with queries and just sharing as I am frustrated & helpless.

there is no way to contact these business minded ... no chat option , no call option.... every option finally takes to FAQ and provides link to raise a ticket. I filled same form 8 times, every time, I am getting message that "thanks for submit ticket. something went wrong. raise another ticket after sometime". If you call any oracle help number, the moment you choose (press button) for certification, you get a auto message to visit site and fill the ticket. is this real? have anyone else gone trough this or I am missing basics.

Can someone please guide for following queries?

Q1. if you visit https://education.oracle.com/java-ee-enterprise-architect-certified-master-assignment/pexam_1Z0-865
IZ0-865
There is option to buy a voucher (a green button). next to that "Add to Cart" there is alert and that alert says " This voucher can be used to take most Oracle Certifications exams, with the exception of online exams, master assignments, and Oracle Cloud exams."  does it means this exclusion is  only for Online exams.  or does it means   "exception of online exams, master assignments, and Oracle Cloud exams."

Q2. I have taken Sun Certification in 2009, is there a way to see History of my certification? I do have Sun Certification Id with me. is there any site where I can see my certification history using that Id.

Q3. Can I use same id for Oracle Java cert or do I need to create/apply for new one.

 
Ranch Hand
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I feel for you. It's not always easy to negotiate Oracle's massive web site. I remember spending lots of money on a Java SE course many years ago and in the end I just felt like I was taken advantage of. It was pretty worthless. So, I don't have any advice for you, but I do sympathize.
 
Enthuware Software Support
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You are not alone. One of our students in India placed an order on 18th and wired the money on the same day. Two days ago he received an email asking to wire the money. He emailed them the wire details again and is yet to receive the voucher.
Credit/Debit card option almost never works on their Indian site.

You can call this number in India : 00080-80044-01672 It used to be answered by a human but now it seems they are too busy to take the call and are only scheduling a call back.
 
Paul Anilprem
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Sanjay Mehta wrote:
Q2. I have taken Sun Certification in 2009, is there a way to see History of my certification? I do have Sun Certification Id with me. is there any site where I can see my certification history using that Id.

Q3. Can I use same id for Oracle Java cert or do I need to create/apply for new one.


See this: https://coderanch.com/t/707960/certification/certification-issued-Sun-current-process
 
Bartender
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I have taken Oracle courses, and booked exams. Let's just say that my family often hears about "that Oracle website!!". You are not alone in your frustration. There are also many complaints around here at Coderanch.
 
Marshal
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It would be nice to think that website designers monitored the web for comments about the quality of their products.
 
Sanjay Mehta
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Thank you ALL for response, sharing your experience and posting links. I have reviewed those links and able  reach brm-certview.oracle.com/. I am able to see exam history.
Oracle web site design is not an issue, but there is no one to help. No chat, no call number and one can just send message. That day I was kept getting response "sorry something went wrong, please submit form again." so it was like no options available.
Thanks Java Ranch community where at least it's easy to share the issue & can expect help. Thank you ALL.


Ha Ha Ha, while posting above message I was getting following

The specific error message is: "p l s" is a silly English abbreviation; use "please" instead.

I was surprised as I couldn't find "p l s" in my message, on search on message, I found that's part of full URL I was trying to post.
 
Campbell Ritchie
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Have you tried the URL button to post P‍LS?
 
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