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Uninstall Problem - WSAD 5.1.1, WSAD 5.1.2, Portal Toolkit

 
Greenhorn
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I wanted to upgrade one of our development machines from WSAD 5.1.1 to 5.1.2, but when I removed the program, I received a NullPointerException in the GUI and a stack trace 11 that mentioned PureJavaProductServiceImpl. (I no longer have the stack trace, because some cowboy removed it manually and deleted the registry keys. I'm chopping off his fingers shortly.)

In any case, I found a workaround in the documentation that lets you install 5.1.2 without checking for old versions. I can't use it now, but FYI it's running setup.exe in the installation Disc 1 with the option "-W RemoveOldProduct.active=false".

So eventually 5.1.2 was installed, and I attempted to install the Portal Toolkit 5.0.2.2, but it hangs after it starts the WAS server (about 16%) and gives a SocketConnect exception. I decided to try it again with a clean install of WSAD 5.1.2, but cannot uninstall that either!

Sorry this is so long, but has anyone come across any of this behavior? (WSAD uninstall issues or Portal Toolkit install freezing)

Thanks in advance!
Jaye x
 
Jaye Dunaway
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So I've worked around this, I think. For the WSAD5.1.2 uninstall, I too deleted the installation directory and registry keys (as well as some remnant registry keys that referred to the installation directory.) Chunky, but effective.

As for the portal toolkit hanging around 16%, I noted that when the install tried to start the "server1" server, it was waiting for initialization status, but when I looked in install_dir/runtimes/portal_base_v5/logs/server1/SystemErr.log that there was a connect exception and a timeout exception. So when I did the installation again, I made sure that the machine was disconnected from the network and it went swimmingly. I suppose that there must be a strange network configuration on the site and that was somehow affecting it, but I won't pretend to know anything about it.

I still don't know why I can't uninstall WSAD5.1.1 or WSAD5.1.2 without manual intervention. Anyone?

Thanks,
Jaye
 
Jaye Dunaway
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