Exam malfunction

[Chester Dal]

Hi All

I took the exam (Java Foundation Exam) today (16 August 2022) and midway through my exam, my screen started to become fuzzy. Initially i assumed it was my connection but after a few more minutes, the screen started to flicker even more and the ability to see the questions clearly were unbearable. In the end, I just exited and clicked finish. I was perhaps a third of the way through the exam of the 75 questions. I contacted Pearson Vue who will investigate the matter and may take up to a week.

Has anyone else experienced this issue?

My exam was taken at my home address with a reliable internet connection. I did have to wait over an hour in the queue to actually start my exam. I dont know if there were some underlying issues with the system which led to my screen becoming unreadable. Assuming my screen was a fault of my own, its working perfectly fine now as I type this message.

[Jeanne Boyarsky]

I haven't seen anyone post about that. Do let us know how it turns out!

[Chester Dal]

Update from Exam Malfunction

Pearson VUE sent me an email and apologised for the inconvenience caused. However they did not explain why the malfunction occurred.

I have received a customer service voucher code valid for just under 365 days from the date of my original exam. I do need to book my new exam before 31 August 2022 and the exam to be taken before 28 Feb 2023.