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Bug Tracking software?

 
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I'd like to set up some bug tracking software for our developers. Currently we track enhancements and bugs on an Excel spreadsheet. I'm sure there's a better option. What are the best products for this? Both commercial and open-source would be considered.
 
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We installed Jira. It's free for non-commercial use or something like that. It's not being used aggressively at the moment, but so far my experience has been OK.
 
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You may consider bugzilla.
http://www.mozilla.org/projects/bugzilla/
 
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