Campbell Ritchie wrote:Welcome to the Ranch
There is a common practice when you pay by card, that there is a tick-box already ticked, so it defaults to “keep my subscription going”. I know a lot of people who are annoyed about that. I suspect it is counter-productive, that the companies garner lots of bad feeling when people find it awkward to cancel.
I once had the opposite problem, where I wanted a subscription to continue, and it was cancelled because I had a new card and the details didn’t get through properly.